This Privacy Policy explains what personal information 22ph collects from players in the Philippines, how it is used, and what rights you have over your own data. Reading this page before you register helps you make an informed decision about your account.
When you register an account with 22ph, we collect personal information that is necessary to verify your identity and operate your account securely. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. During the deposit and withdrawal process, we may also collect payment-related details such as your GCash number, bank account name, or e-wallet reference, which are used solely to process your transactions. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs, which help us detect fraud and maintain platform security.
The personal data we collect is used primarily to create and manage your 22ph account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Technical and session data is analysed to monitor for suspicious activity, prevent unauthorised access, and ensure the platform runs smoothly for all players. We do not use your data to send unsolicited marketing messages, and we do not sell, rent, or share your personal information with third-party advertisers. Any data sharing that does occur — for example, with payment processors or identity verification providers — is strictly limited to what is necessary to deliver the service you have requested.
22ph retains your personal data for as long as your account remains active and for a reasonable period after account closure, as required by applicable Philippine laws and regulations. Transaction records and identity verificationdocuments may be kept for up to seven years in accordance with standard financial record-keeping requirements. If you request the closure of your account, we will deactivate your profile promptly, but certain data may be retained for the minimum period required by law before it is permanently deleted. You may request confirmation of what data we hold about you at any time by contacting our support team at [email protected], and we will respond within a reasonable timeframe.
Access to your personal data within 22ph is restricted to staff and systems that genuinely need it to deliver the service — for example, the support team handling your query or the payment system processing your withdrawal. We work with a small number of trusted third-party service providers, such as payment processors and identity verification partners, who are contractually required to handle your data securely and only for the specific purpose for which it was shared. We do not share your personal information with any third party for marketing, advertising, or data-brokering purposes. In the event that we are required by Philippine law or a lawful government authority to disclose certain information, we will comply with that obligation while taking reasonable steps to notify you where permitted. We will never sell your personal data under any circumstances.
22ph uses industry-standard technical measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with restricted access controls. We regularly review our security practices to ensure they remain effective against evolving threats, and our team is trained to handle personal data responsibly. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.
As a player based in the Philippines, you have the right to access the personal data that 22ph holds about you and to request a correction if any of that information is inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal retention obligations that apply to your account records. If you believe your data has been processed in a way that is inconsistent with this Privacy Policy, you have the right to raise a complaint with our support team or with the relevant data protection authority in the Philippines. To exercise any of these rights, simply contact us at [email protected] with your request and we will respond promptly. We are committed to making this process as straightforward as possible for every player on the platform.
The 22ph platform uses essential cookies and similar technologies to keep your session active, remember your preferences, and ensure the platform functions correctly on your device. These essential cookies do not track your activity across other websites and are strictly necessary for the platform to operate. We do not use third-party advertising cookies or behavioural tracking tools that profile you for marketing purposes. If you disable cookies in your browser settings, some features of the platform may not work as expected, and you may need to log in again each time you visit. By continuing to use the 22ph platform, you acknowledge the use of essential cookies as described in this policy.
22ph may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make a significant change, we will notify registered players via email or a prominent notice on the platform before the change takes effect. The effective date at the top of this page will always reflect when the policy was last updated, so you can check back here at any time. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you have any questions about a change to this policy, please contact our support team at [email protected] before continuing to use the platform.
Request a copy of the personal data we hold about your account at any time.
Ask us to update any inaccurate or outdated information linked to your profile.
Request deletion of your data, subject to legal retention requirements that may apply.
Raise a concern with our support team or the relevant Philippine data authority.
If you want to know more about how 22ph handles your personal data, or if you would like to exercise any of your data rights, our support team is available around the clock. You can also check the FAQ for quick answers to common questions about accounts and data.